ABOUT US

Midgley Green is a retailer for homeware goods crafted by makers. We trade from our Clevedon shop and online at www.midgleygreen.com where we reserve all rights and copyrights for its content.


POSTAGE

We aim to dispatch your goods within 48 hours of receiving payment. Please allow 3-5 working days for your order to arrive once dispatched. Contact us immediately if your order does not arrive within the stated time period.

(ENJOY FREE UK POSTAGE FOR A LIMITED TIME THROUGHOUT NOVEMBER 2017) 
We charge £5.95 UK Postage & Packaging on all orders no matter what the size of your parcel is. Postage costs will be added to your account at the checkout. We’d love to waiver this expense but as a small business having to take into account wrapping, boxing and delivery, the cost cannot be avoided. We always use a certified courier who we trust to delivery your product[s] safely and securely. Each parcel will require a signature upon delivery, this is for safety and security reasons so your parcel ends up exactly where it needs to be. We hope the quality of your goods out weighs the cost of receiving them. 

Once posted and in transit to you, we can not unfortunately take responsibility for your purchased good. It is the couriers responsibility to deliver your order safely and on time. All orders are insured up to £20 in the UK, if you would like further cover then please get in touch via info@midgleygreen.com to discuss insurance costs. 

For INTERNATIONAL SHIPPING we are very happy to calculate postage costs for you. Please email info@midgleygreen.com with the item details and postal address. We can not take responsibility for Custom Fee charges if applicable, please research if these charges apply to your Country before placing your order as it is your responsibility to pay them.

We know that sometimes there can be a rush to receive online goods. If you are in a hurry to get your products then just give us an email at info@midgleygreen.com before placing your order, we will speed things up as best we can.

Saturday and Sundays are not classed as working days by our couriers.

At peak times such as Christmas, deliveries can take up to 7 working days.

*CHRISTMAS* Final guaranteed date for orders to arrive by Christmas will be 18th December. Orders placed after this date will not be guaranteed arrival for Christmas. The Shop will remain open over the Christmas period and orders will be posted as soon as we possibly can. For more information or to discuss special delivery charges then please do email us info@midgleygreen.com


RETURNS

We hope that you will fall in love with our products as much as we have and will find no reason to return them. However, if you are not entirely satisfied with your products then we will accept returns within 7 working days upon receiving your items. We ask that you email us at info@midgleygreen.com immediately if you do feel you’d like to send your order back. For any refunds we expect products to be returned unused, undamaged and in original packaging.

Postage Costs are non-refundable. If you receive a refund it will have the postage costs deducted. 

In the unlikely event that you receive broken or damaged goods, we require you the customer to photograph the damage and send us an email straight away, within 2 days of receipt of goods, to info@midgleygreen.com.  We hope this is never the case but we will do everything we can to rectify the issue with a full refund or exchange.

We, unfortunately, cannot cover return postage costs. Please note that the parcel is your responsibility until it reaches us so please package goods as safely as possible and ask for proof of postage from your post office.
 


PURCHASING

By agreeing to our Terms and Conditions you the customer are confirming that you are 18 years old or over, otherwise you will have permission from your parents. All products remain the property of Midgley Green until payment is received for both product and postage. The price applicable is that set at the date on which you place your order.

We accept all major credit and debit cards (Visa, Mastercard & American Express) through Stripe, a secure payment system. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. All payments are extremely secure through Stripe. We do not store any sensitive payment information.

We price our products fairly and work hard to supply the highest quality goods at the best price possible, we do however reserve the right to change pricing at anytime without notice.

In the unlikely event that you the customer have purchased a product that is sold out, Midgley Green has the right to refund you or suggest an exchange. We sell small batch products that are made in limited runs. This means that we may sell out of products and have to wait up to 6 weeks for them to return to the shop however we endeavor to have a constant supply of independently made goods.

We only sell products that we believe to be the highest quality with all of our stock being made by independent makers or small businesses. Due to this there is often slight quirks of difference in each product, whether the grain of wood varies from piece to piece or the shade of each sheepskin differs in colouration. These quirks are what makes our business special and we value the differences found in the process of making.

We photograph our products to show them off in their best possible natural light and always try our best to give a true representation of the piece itself. It is possible that colours may vary ever so slightly to the ones you see on your screen. We also try to give the most accurate measurements possible for each product but please be aware these may vary a touch as each item is unique.


VOUCHERS

We only stock £50 Vouchers, however these can be purchased in multiple increments of £50 if you wish. For example, you can purchase £150 worth of Vouchers and we will create a code that equates to the sum of the value purchased. Vouchers come with a unique code which can be redeemed with one transaction only. The Vouchers are valid for 6 months only from the date of purchase. If you have any questions or queries please email us info@midgleygreen.com

Any Vouchers attempted to be used more than once or on two separate orders will be deemed invalid. Each code is unique to one Voucher and can only be used once. Unfortunately we can not refund Vouchers. If the recipient of the Voucher changes please email us with details; name and email address (if possible).


PRIVACY

We value your privacy as much as we value our own, any personal information that we receive is wholly confidential and will not be shared with any other parties.


COOKIES

We may set and access Cookies on your computer. A Cookie is a small file that resides on your computer's hard drive. Cookies often contain an anonymous unique identifier that is accessible only by the website that placed it there, not by any other site. You can delete Cookies, however you may lose any information that enables you to access www.midgleygreen.com more quickly. By default, your browser will accept Cookies; however choosing to enable or disable Cookies in your web browser can alter this. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on www.midgleygreen.com


CONTENT

We hold copyrights & possession of all content found on www.midgleygreen.com. If you would like to use any images or information found on our site then please do contact us via email info@midgleygreen.com. We welcome the publicity and use of our content but we do ask that we are referenced, credited and linked where possible.


PHOTOGRAPHY AND WEBSITE

All photographs are copyright Midgley Green, unless stated otherwise. Our beautiful website was designed by Lewie Evans www.lewieevans.co.uk


SHOP PRODUCTS 

We are always on the look out for new products to sell at Midgley Green. If you are making British products that you feel sit well with our stock then please don’t hesitate to contact us via email info@midgleygreen.com. Attach some images and a brief description of your work with contact details.  


PUBLICITY

We welcome enquiries from Media and Magazines for product shots and placement. We are happy to send products for photoshoots, we will endeavour to cover the postage costs of delivery. However we can not cover return costs and will expect full payment without delay of any breakages during the photoshoot or on the return journey back to Midgley Green. Please do not hesitate in contacting us to discuss this if you are interested in photographing our products for a magazine edit or feature - info@midgleygreen.com


ADDITIONAL INFORMATION

We reserve the right to change any information found on www.midgleygreen.com at anytime without warning. We also reserve the right to refuse service to anyone for any reason at any time.