ABOUT US
Midgley Green is a retailer for homeware goods crafted by makers. We trade from our Clevedon shop and online at www.midgleygreen.com where we reserve all rights and copyrights for its content.
POSTAGE
We aim to dispatch your goods within 48 hours of receiving payment. Please allow 5-7 working days for your order to arrive once dispatched, we always hope it gets to you sooner. Contact us immediately if your order does not arrive within the stated time period. Heading towards Christmas please be mindful that this may take a little longer as Royal Mail and couriers are very busy.
We charge a flat rate of £4 for UK Postage & Packaging on any orders no matter what the size of your parcel is. We always use a certified Courier or the Royal Mail who we trust to delivery your product[s] safely and securely. Orders over £100 may require a signature upon delivery, this is for safety and security reasons so your parcel ends up exactly where it needs to be.
We also offer a free local drop off option for Clevedon and surrounding areas, for orders over £15 we will happily drop off to your address, we will do this as enviromentally mindfully as possible and drop off local orders once a week so orders may take a few days to reach you from your date of order, if you need your order sooner let us know and we will do our best. ‘Local’ covers postcodes BS20, BS21, BS48 & BS49.
Once orders are posted and in transit to you, we can not unfortunately take full responsibility for your purchased good. It is the couriers responsibility to deliver your order safely and on time. We try our upmost to resolve any issues straight away. Every order has a tracking number that we pay close attention to throughout the journey of your parcel. All orders are insured up to £20 in the UK, if you would like further cover then please get in touch via info@midgleygreen.com to discuss insurance costs.
INTERNATIONAL SHIPPING - We are unfortunately not offering International Shipping anymore, the risk of loss, damage and delay has become too great for us. If you place an order Internationally through our website using the United Kingdom as your delivery address we will immediately cancel your order. Our apologies for this.
Our packaging is recycled where possible. Your order may not arrive in the prettiest wrapping but will be safe, secure and as environmentally friendly as possible. We very occasionally pack with re-used bubblewrap, however our packing peanuts are 100% bio-degradable, our cardboard is recyclable, plus we use paper tape.
We know that sometimes there can be a rush to receive online goods. If you are in a hurry to get your products then just give us an email at info@midgleygreen.com before placing your order, we will speed things up as best we can.
Saturday and Sundays are not classed as working days by our couriers.
For more information or to discuss special delivery charges then please do email us info@midgleygreen.com
RETURNS
We hope that you will fall in love with our products as much as we have and will find no reason to return them. However, if you are not entirely satisfied with your products then we will accept returns within 7 working days upon receiving your items. We ask that you email us at info@midgleygreen.com immediately if you do feel you’d like to send your order back. For any refunds we expect products to be returned unused, undamaged and in original packaging. After the 7 working day period post receiving your item, we unfortunately cannot offer a refund or exchange.
We can not refund any products purchased for photoshoots or interior styling. If you’ve purchased products for this reason we will not offer a refund or exchange unless the item arrives damaged.
Postage Costs are non-refundable. If you receive a refund it will have the postage costs deducted.
In the unlikely event that you receive broken or damaged goods, we require you the customer to photograph the damage and send us an email straight away, within 2 days of receipt of goods, to info@midgleygreen.com. We hope this is never the case but we will do everything we can to rectify the issue with a full refund or exchange.
We, unfortunately, cannot cover return postage costs. Please note that the parcel is your responsibility until it reaches us so please package goods as safely as possible and ask for proof of postage from your post office.
MALING LIST
We would love for you to join our Mailing List, it's a place to find out what we've been up to, whats new to Midgley Green and any promotions that may be available. Emails are sent out very occasionally, up to 4 times a year so don't worry about us bombarding you. Your email address is not shared with any third parties, it is purely used for us to contact you with occasion news. You can always unsubscribe from our Mailing List if you wish to by clicking on the 'Unsubscribe' link at the bottom of any Midgley Green emails. For any questions, please do contact us info@midgleygreen.com
PURCHASING
By agreeing to our Terms and Conditions you the customer are confirming that you are 18 years old or over, otherwise you will have permission from your parents. All products remain the property of Midgley Green until payment is received for both product and postage. The price applicable is that set at the date on which you place your order.
We accept major credit and debit cards (Visa & Mastercard) through Stripe, a secure payment system. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. All payments are extremely secure through Stripe. We do not store any sensitive payment information.
We price our products fairly and work hard to supply the highest quality goods at the best price possible, we do however reserve the right to change pricing at anytime without notice.
In the unlikely event that you the customer have purchased a product that is sold out, Midgley Green has the right to refund you or suggest an exchange. We sell small batch products that are made in limited runs. This means that we may sell out of products and have to wait up to 6 weeks for them to return to the shop however we endeavor to have a constant supply of independently made goods.
We only sell products that we believe to be the highest quality with all of our stock being made by independent makers or small businesses. Due to this there is often slight quirks of difference in each product, whether the grain of wood varies from piece to piece or the shade of each sheepskin differs in colouration. These quirks are what makes our business special and we value the differences found in the process of making.
All the Pottery we sell is handmade. Due to this we can not guarantee that the Pottery is dishwasher safe. We always suggest hand washing all Pottery purchased from Midgley Green. If you have any queries about pieces you’d like to purchase, please get in touch by email - info@midgleygreen.com
We photograph our products to show them off in their best possible natural light and always try our best to give a true representation of the piece itself. It is possible that colours may vary ever so slightly to the ones you see on your screen. We also try to give the most accurate measurements possible for each product but please be aware these may vary a touch as each item is unique.
VOUCHERS
We offer Vouchers of £5 upwards. Vouchers come with a unique code which can be redeemed with one transaction only. The Vouchers are valid for 12 MONTHS ONLY from the date of purchase. If Vouchers are not used within the 12 MONTH valid period we will unfortunately not be able to honour them, unless the circumstances are extraordinary. In this case we may only be able to honour part of the voucher amount due to yearly price increases. If you have any questions or queries please email us info@midgleygreen.com .
Any Vouchers attempted to be used more than once or on two separate orders will be deemed invalid. Each code is unique to one Voucher and can only be used once. Unfortunately we can not refund Vouchers. If the recipient of the Voucher changes please email us with details; name and email address (if possible).
PRIVACY
We value your privacy as much as we value our own, any personal information that we receive is wholly confidential and will not be shared with any other parties.
COOKIES
We may set and access Cookies on your computer. A Cookie is a small file that resides on your computer's hard drive. Cookies often contain an anonymous unique identifier that is accessible only by the website that placed it there, not by any other site. You can delete Cookies, however you may lose any information that enables you to access www.midgleygreen.com more quickly. By default, your browser will accept Cookies; however choosing to enable or disable Cookies in your web browser can alter this. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on www.midgleygreen.com
CONTENT
We hold copyrights & possession of all content found on www.midgleygreen.com. If you would like to use any images or information found on our site then please do contact us via email info@midgleygreen.com. We welcome the publicity and use of our content but we do ask that we are referenced, credited and linked where possible.
PHOTOGRAPHY AND WEBSITE
All photographs are copyright Midgley Green, unless stated otherwise. Our beautiful website was designed by Lewie Evans www.lewieevans.co.uk
SHOP PRODUCTS
We are always on the look out for new products to sell at Midgley Green. If you are making British products that you feel sit well with our stock then please don’t hesitate to contact us via email info@midgleygreen.com. Attach some images and a brief description of your work with contact details.
PUBLICITY
We welcome enquiries from Media and Magazines for product shots. We are happy to send product shots for magazine coverage. We no longer offer our products for photoshoots, if you wish to use products from Midgley Green they will need to be purchased from our shop or online store. If you are a stylists purchasing products for photoshoots, please do get in touch to let us know. We can not refund any products purchased for photoshoots or interior styling.
If in the rare occurrence that we do offer our products for a photoshoot, we can cover postage costs to the recipient. However we can not cover return costs and will expect full payment without delay of any breakages during the photoshoot or on the return journey back to Midgley Green. Please do not hesitate in contacting us to discuss this if you are interested in photographing our products for a magazine edit or feature - info@midgleygreen.com